FAQ (Frequently Asked questions)
1. What payment methods do you accept?
We accept secure payments through Stripe, which supports major credit cards (Visa, MasterCard, American Express) and other local payment options where available.
2. How long will it take to receive my order?
Orders are usually processed within 1–3 business days. Shipping times depend on your location but generally range between 3–7 business days.
3. Do you ship internationally?
Currently, our services are only available in the UAE, specifically in Dubai and Abu Dhabi. For more information about our offerings and opportunities in these cities, please feel free to reach out us.
4. Are your products cruelty-free and vegan?
Absolutely! All our products are 100% cruelty-free and vegan, made with high-quality ingredients.
5. What is your return policy?
We offer a 14-day return policy for unused and unopened products. Please contact us at info@sonmecosmetics.com before returning an item.
6. How can I contact customer service?
You can reach us at info@sonmecosmetics.com or through our Contact page. Our team will respond as quickly as possible.